For Our Agencies Training for Agencies

Daily Bread Training Program Reopens Fall 2022

After a pandemic-related hiatus, Daily Bread’s Training Program will restart with courses available to staff, volunteers, and Board of Directors of member agencies, online and in-person. Most courses will be held online this fall with in-person options in the winter. Please email training@dailybread.ca to register – see the FAQ below for registration details.

Many pre-recorded sessions will also be available on-demand as a resource for your staff and volunteers, including L2F: Intake Basics, L2F: Appointment Booking, Advanced L2F for Coordinators and How to Place Food Bank Orders. More information on how to access on-demand trainings is coming soon.

Client Centred Service (in-person)
September 15, 2:00-4:00pm
November 28, 2:00-4:00pm

Audience: Volunteers of New Agencies

This 2-hour workshop for all volunteers at a food program will set the stage for great service in your new food bank space. Primarily a customer service and team building training for volunteers serving clients within the context of a shopping model, this session covers elements of navigating client expectations or conflict while following established food program procedures.


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Board Governance Essentials (for Board of Directors)
September 27, 6:00-7:30pm (Grassroots)
November 17, 6:00-7:30 PM (General)

Audience: Board of Directors

What does it mean to be part of a Board of Directors? As a board member, you have certain responsibilities to enable the success of your group. In this 90-minute interactive webinar, learn about the purpose of boards, your role and what is expected of you, and how to work effectively on a board. Plus, learn about the rules that impact boards and how you can contribute to making an impact.


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Volunteer Management Cycle for Food Programs
October 4, 1:00-2:00pm
November 10, 11:00am-12:00pm

Audience: Program & Volunteer Coordinators

Bringing in more great volunteers is a key pathway to food program success. How can you recruit the right volunteers? What steps can you take to encourage volunteers to stay with your food program? How can you embrace client-volunteers to enhance your program? Learn all this and more in this 1-hour interactive webinar.


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Live Webinar: Link2Feed
October 13, 10:00-11:00am

Audience: Coordinators & Intake or Admin Staff or Volunteers

Though pre-recorded pieces will be available on-demand, this live interactive webinar will take staff and volunteers through the basic and advanced features of Link2Feed. Ramiro will quickly cover basics including intake, appointments and CNCT, and focus on advanced features like reporting, administrative features, passwords, support tickets and new accounts. Bring your burning L2F questions!


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Anti-Oppression 101
October 19, 1:00-3:00pm

Audience: A Program Coordinator per Program

We witness the impacts of inequality in our society, serving people who are struggling with poverty and food insecurity. This online workshop aspires to begin a conversation about how and why clients are treated differently, and how we can create more inclusive and respectful services with these experiences in mind. Drawing on our real lives, we will collectively and critically examine how our histories, identities and experiences affect ourselves and our programs. With this in mind, we will practice ways of supporting clients and each other in empowering ways. A coordinator from each program will be required to take this workshop. Some pre-reading and a questionnaire should be expected.


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Verbal De-escalation
December 9, 1:00-3:00pm

Audience: 2 Staff or Volunteers per Program (Interested in & suited to de-escalation)

Incidents of crisis are inevitable in the work we do, and we need to be prepared when they happen. How can we compassionately respond to a person experiencing distress? How can we minimize harm done to them and those around them? How do we debrief incidents and learn for next time? This online workshop will provide frontline staff or volunteers who are interested in de-escalation with the verbal and non-verbal tools they need to prevent and respond to crises. Each agency should send 2-4 people who are present during the program.


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Frequently Asked Questions

Are trainings available to non-members?

No, Daily Bread Trainings are customized for staff, volunteers and Boards of Daily Bread member agencies running food programs in Toronto.

What is the cost of each training?

All trainings are free for member agencies though there are limits to have many people can be sent. Every food program receives 2 Safe Food Handling trainings every year (Oct-Sept) and can access additional trainings at the discounted price of $38.50 each if they’d like.

How do I register?

Please have the main DB Contact email Training@dailybread.ca to register specifying the following information for all attendees:

  • Full Name of Attendee
  • Agency and Program
  • Email and Phone Number
  • Role at Program (ex. Coordinator, Volunteer, Intake Worker etc.)

A link will then be sent to you ahead of the training – it may take a few weeks to receive your link depending on how far ahead the registration is sent. If a training is full, we will give you the option to join a waitlist. Please do not exceed the number of people each program can send when registering.

How many people can I send from my agency/program?

Please see below for how many people from each program can be sent to each training:
Board Governance Essentials: Up to 10 Board members
Volunteer Management Cycle: Up to 5 people
Live Webinar on Link2Feed: Up to 5 people
Anti-Oppression 101: Up to 2 Program Coordinators
Verbal De-escalation: Up to 4 people interested in and suited for de-escalation

Are trainings online or in-person?

All trainings in Fall 2022 are online unless otherwise specified. Client Centred Service trainings as part of onboarding new agencies will be conducted in person, likely in the program space.

Will trainings be recorded? What platform is used?

Some trainings will be recorded and available online upon request, specifically some Volunteer Management Cycle and Board Governance Essentials sessions which are held on Zoom. Others are interactive and will not be recorded, and will be held on MS Teams.

Who will conduct trainings?

Most trainings will be facilitated by Daily Bread Staff except for Volunteer Management Cycle and Board Governance Essentials who will be conducted by Sammy Feilchenfeld of Volunteer Toronto, and Safe Food Handling done by TrainCan.

Interested in registering for one of the workshops above? Please email training@dailybread.ca and ask for a registration form that is specific to your course.